Credit Control & Debt Management – Level 3 Course

£ 181.95

Credit control courses from Distance Learning Centre, the number one choice to study for credit control qualifications.

Course Description

The Credit Control & Debt Management – Level 3 Course is designed for students who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

Course Objectives:

The objectives of the home study courses are to:

  • Describe methods of controlling credit
  • Investigate methods of credit checking
  • Examine the use of the courts and debt management agencies in recovering debt
  • Describe how to collect debt by letter and telephone

On successful completion of this course students will receive an endorsed Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

The Credit Control & Debt Management – Level 3 Course Includes the Following Units:
The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.
The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.
The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.
The following topics are covered: The Courts and their powers of collection; and 3 track system.
The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.
The following topics are covered: What VAT relief is available?; How to claim relief; and Tax relief.
The following topics are covered: An explanation of what credit checking agencies do; The information they hold and How to use their services.
The following topics are covered A history of factoring; an explanation of how their products work; and The services they can offer.
The following topics are covered: What services are on offer; and How to use their services effectively.
The following topics are covered: How and when it is appropriate to use the courts; Advice on applying for legal resolution; The 3 track system; Small Claims Track; Fast Track; Multi track; and Costs verses Settlement and Is it worth it?
The following topics are covered: Bailiffs (What are they?, What are the costs involved?, What are their collection powers?); Sheriffs (What are they?, What are the costs involved?, What are their collection powers?); Private Debt Collections agents (What are they?, What are the costs involved?, What are their collection powers?).
The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
The following topics are covered: When to choice written forms of communication; Email verses letters and When is each format appropriate?; Sample letters (Request for payment, Demand for payment and Legal demand for payment).
The following topics are covered: Common responses and excuses; How to reply to customer responses; and How to gain commitment.

Prerequistes

There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 3 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.

Assessment

You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

About ABC Awards & Certa Awards Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual’s level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Additional information

Course Format

Paper Based Materials

Self-Study Time

Approximately 80 Hours (Self-Study)

Delivery Time

1-2 Working Days (Courier Service)