Operations Management – Level 3 Course

£ 243.52

Master process design, strategic and supply chain management on the Distance Learning Centre Level 3 Course for Operations Management.

Course Description

The Operations Management – Level 3 Course has been specially written by an experienced tutor and practitioner in the area of Operations Management. As you will see from the description of the course below, the range of the various components of the study of Operations Management is enormous. We cover it all, so that whatever your next step, you will have a good grounding of the theory involved prior to undertaking on-the-job experience or, if you are already working in a business environment, your expertise will be increased considerably.

There are a number of key points to management:

  • Managers carry out a vast range of different activities, many of which will likely not be in any job description. They could be responsible for hiring, training and development, health and safety, financial planning, marketing, leadership, planning, project management, discipline etc.
  • Management occurs at all levels within an organisation, and within every organisation.
  • The primary role of most managers is to achieve productivity and quality. This is usually true in any field of endeavour.

On successful completion of this course students will receive an endorsed Level 3 Certificate of Achievement from ABC Awards and Certa Awards.

The Operations Management – Level 3 Course includes the following units:
The following topics are included: What management is; The roles of a manager; Five key theories of motivation; and Organisational structures.
The following topics are included: The concept of resources; How operations management is relevant to smaller organisations; What operations management is; How operations management is relevant to the business as a whole; Key methods and theories of how operational decisions are made; The relevance of operations management to quality, customer service and working with suppliers; and The uses of technology in operations management.
The following topics are included: What strategic management is within an organisation; How it relates to operations management; The drivers of strategy including five key models of strategic management; and Strategic performance tools.
The following topics are included: The objectives of process design; Design and the environment; Types of processes (batch, high volume etc.); The concept of the product process matrix; Process mapping; and How to improve existing processes.
The following topics are included: What capacity planning is; Why it is important and how it is different in different industries; Forecasting fluctuations in demand over the long and short terms; Mathematical models; and Three specific models of capacity planning.
The following topics are included: What inventory is; How different sectors have different ideas of inventory; The analysis of volume against cost; Mathematical concepts; and The re-ordering of goods.
The following topics are included: Suppliers to the business; How to develop a supply chain; How to choose suppliers; Methods of procurement; The benefits and drawbacks of global sourcing; and Supply chain behaviour.
The following topics are included: How they can be utilised in practice; The Lean philosophy; Value stream mapping and its four key stages; and JIT techniques including factory layout, TPM, SMED etc.
The following topics are included: The structure of organisations; The nature of control and communication within organisations; Recruitment including interview techniques, advertising, psychometric testing etc.; The resolution of grievances; and Training, motivation and rewards.


There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 3 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.


You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

About ABC Awards & Certa Awards Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual’s level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Additional information

Course Format

Paper Based Materials

Self-Study Time

Approximately 120 Hours (Self-Study)

Delivery Time

1-2 Working Days (Courier Service)