The Personal Assistant Diploma – Level 3 Course is designed to give an overview of the key areas of business understanding and abilities that are needed within the role of a Personal Assistant (PA) or Personal Secretary (PS). The role of a Personal Assistant can vary quite a bit but can be generalised as someone who will assist in the daily business or personal tasks on the behalf of a Senior Manager. The practical roles required are much more than sound administrative skills, and the role requires strong personal skills and a firm grasp of business requirements and procedures.
The position of the Personal Assistant is a strong example that demonstrates that for a professional to add value at work is not only about competence in individual job role, but is also about understanding issues within the broader context of business.
On successful completion of this course students will receive an endorsed Level 3 Certificate of Achievement from ABC Awards and Certa Awards.
- Unit 1: Understanding Organisations
- Unit 2: Professional Approach to Work
- Unit 3: Communication
- Unit 4: Time Management
- Unit 5: Managing Business Information
- Unit 6: Office Management Systems and Procedures
- Unit 7: Customer Service
- Unit 8: Working With Others
- Unit 9: Legal and Regulatory Requirements
- Unit 10: Handling Difficult Situations
There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 3 standard.
You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.
As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.
You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.
If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.
On successful completion of this course students will receive a Personal Assistant Certificate of Achievement by NCFE and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.
Information on level descriptors can be found on the Ofqual’s level descriptors page.
NCFE is recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland, who are: the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government, and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland. NCFE accreditation gives assurance that the content of a training course is of a high standard and meets the rigorous requirements of a national awarding organisation. NCFE accreditation also gives formal recognition to courses which result in the award of a certificate of achievement but does not qualify you for a nationally recognised qualification. This course has been accredited under NCFE IIQ Licence by NCC which has been approved as an NCFE Investing in Quality (IIQ) centre to give formal recognition to our courses. We have designed our training courses specifically to meet the needs of learners who prefer to study from home.