Virtual Assistant – Level 2 Course

£ 243.77

Virtual Assistant Distance Learning Course – leading to NCFE Level 2 Certificate Award

Course Description

The Virtual Assistant – Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world.

If you have experience of office work and good communication skills, then this is an excellent way to either build a business or supplement your income.

On successful completion of this course students will receive an endorsed Level 2 Certificate of Achievement from ABC Awards and Certa Awards.

The Virtual Assistant – Level 2 Course includes the following units:
This Unit contains the following topics: What is a Virtual Assistant?, Who uses a Virtual Assistant and why?, What tasks can a Virtual Assistant do?, What skills will a Virtual Assistant need?, Issues to Consider When Setting up a Home Office; What organisations are available to Virtual Assistants?
This Unit contains the following topics: Tips on where to Market your Business; How to write a Marketing Plan; Marketing in other countries.
This Unit contains the following topics: How to succeed with your business; How to start up your new business; Getting the right mindset.
This Unit contains the following topics: Why start a Business from scratch; Buying an existing Business; Buying a Franchise.
This Unit contains the following topics: How to Recruit Staff; The Process of Recruiting.
This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.
This Unit contains the following topics: Protect your Business: Stop Fraud before it starts; Theft of money; Theft of inventory or equipment; Theft of intellectual property.
This Unit contains the following topics: Understand the function of the business plan; Reasons for developing a business plan; Identify sources to get help in developing a business plan; Identify the type of information to include in a business plan; Prepare an outline of a business plan.
This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics of effective Customer Care.
This Unit contains the following topics: Increase in profits; Customer loyalty and long-term profitability; Fewer complaints; Staff know what is expected of them; More pleasant work environment; Customer integration and specialisation.
This Unit contains the following topics: Who are our current and potential customers, their characteristics and needs? Staff interfacing with customers; What tangible or intangible assets does the company currently have? Competitor Characteristics; Improvements and additions to Customer Care and Service.
This Unit contains the following topics: The Right Attitude; Looking and Sounding Right; Having the Right Information; Keeping Control; Working within a Team; Customer Complaints; Answering the Phone; A Checklist.
This Unit contains the following topics: Contents of The Plan; The Advantages of Planning; Objectives, Strategies And Tactics; Forecast or assumptions of Outcomes; A sample case on Customer Care Planning; Company policies; People make a Plan work; Current Customer Care and Services.
This Unit contains the following topics: Internet Basics; How the Internet works; Internet Access; Understanding Email; About the Web; Internet Safety; Learning about Viruses.
This Unit contains the following topics: Introduction; Graphic Design; Web site Content; Navigation; Key points to remember.
This Unit contains the following topics: Introduction; Why do we have meetings?; Important things to know about meetings; How to plan a meeting; How to run a meeting.
This Unit contains the following topics: What do organisations use conflict management for? Important things to know about “conflict” and “conflict management”; How to identify signs and stages of conflict; How to build teamwork and co-operation; How to manage and resolve conflict situations; Outline for a Mediation Session; Mediation Guidelines.
This Unit contains the following topics: What do you use planning and evaluation for? Important things to know about planning and evaluation; How to ensure planning is useful and contributes to effective results; How to plan – 8 basic planning steps.
This Unit contains the following topics: Introduction; What is Proof Reading?; Tips on Proof Reading.
This Unit contains the following topics: Introduction; What is Stress? Symptoms of Stress; Causes of Stress; How to reduce Stress.
This Unit contains the following topics: Introduction; Managing Time step 1;Managing Time step 2; Schedules.
This Unit contains the following topics: Introduction; Three steps to keeping your Books; Bookkeeping Systems, Software and Method; Accounting terms every business person should know.
This Unit contains the following topics: What type of Business are you? Registering as self-employed; How to pay your Class 2 National Insurance contributions (NICs); Basic Tax Records you must keep.

Prerequisites

There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 2 standard.

Course Duration & Online Support

You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.

As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.

Assessment

You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.

If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.

About ABC Awards & Certa Awards Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.

The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

Information on level descriptors can be found on the Ofqual’s level descriptors page.

The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Additional information

Course Format

Paper Based Materials

Self-Study Time

Approximately 100 Hours (Self-Study)

Delivery Time

1-2 Working Days (Courier Service)