The Virtual Assistant – Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world.
If you have experience of office work and good communication skills, then this is an excellent way to either build a business or supplement your income.
On successful completion of this course students will receive an endorsed Level 2 Certificate of Achievement from ABC Awards and Certa Awards.
- Unit 1: What is a Virtual Assistant?
- Unit 2: How to Market yourself as a VA
- Unit 3: Starting Your Own Business – Decisions
- Unit 4: Starting a Business from scratch
- Unit 5: Recruiting Staff
- Unit 6: Dealing with Staff
- Unit 7: Fraud and Theft
- Unit 8: The Business Plan
- Unit 9: Customer Care an Introduction
- Unit 10: Customer Care and the Benefits
- Unit 11: Considering a Policy and Plan?
- Unit 12: Customer Care and You
- Unit 13: Customer Care and Service Plans
- Unit 14: Basics of the Internet
- Unit 15: Creating a Web Site
- Unit 16: Meetings Skills
- Unit 17: Introduction to Conflict Management
- Unit 18: Introduction to Planning
- Unit 19: Introduction to Proof Reading
- Unit 20: Managing Stress
- Unit 21: Managing your Time
- Unit 22: Small Business Bookkeeping
- Unit 23: Inland Revenue Requirements
There are no particular entry requirements for this course, so students can sign up providing they are comfortable studying at a Level 2 standard.
You can start this course at any time, and you would be registered for a one-year period. You also have access to a personal tutor who can be contacted by email. Your tutor is available to assist with any queries and to mark your assignments for the Awarding Body.
As the course is self-study, you can complete it as quickly as you like. Support extensions are available if students do not complete the course within the one-year period.
You will be assessed on TMAs (Tutor Marked Assignments). Most TMAs consists of short paragraph answers, although some TMAs may have a specific word count. The main criteria to pass as assignment is to prove to the tutor that you have fully understood the question and have answered it sufficiently.
If the assignment is not of the required level or needs an amendment it will be detailed in your tutor feedback so you can make any required changes. The course tutor will be happy to give guidance as to how you might improve you answers. Your work can be sent back to your course tutor by email or by post.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.
The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
Information on level descriptors can be found on the Ofqual’s level descriptors page.
The course itself has been designed by Kendal Publishing to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales